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eMusic is great, except when it’s not

I am having an absolutely infuriating eMusic customer service experience that has been dragging on for about three weeks now. I’ll tell the full story when it gets resolved, but right now my advice to potential eMusic users is: find a subscription plan you want, go with it, and stick with it. Trying to upgrade or change is a dicey proposition, and the customer service reps are slow to respond to e-mails (there is no phone number) and frustrating dense when they do.

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